Responsible Gaming
at ace64
ace64 is committed to providing a safe, fair, and enjoyable gaming environment for all players across Bangladesh. Our responsible gaming framework gives you full control over your play — because your wellbeing always comes first.
Our Commitment to Safe Play
At ace64, responsible gaming is not a regulatory checkbox — it is a fundamental part of how we operate. We believe that online gaming and cricket betting should be an enjoyable leisure activity, freely chosen by adults who understand the risks involved and who are in full control of their play. For the vast majority of players across Dhaka, Chittagong, Sylhet, Khulna, and every other corner of Bangladesh, that is exactly what ace64 provides: a secure, well-regulated platform where entertainment comes without compromise.
We also recognise that for a small number of players, gambling can become problematic. Chasing losses, spending more than intended, or feeling compelled to play even when it stops being fun are signs that gambling has moved from leisure into something more serious. ace64 takes this reality seriously. We have built a comprehensive set of responsible gaming tools directly into the platform, giving every player the ability to set firm boundaries on their own play — proactively, and at any time.
Our responsible gaming framework covers five core areas: age verification to prevent underage access, deposit and wagering limits to support financial discipline, time-out features for short-term breaks, a full self-exclusion programme for players who need a longer pause, and direct access to professional support resources. Each of these is described in full detail on this page.
ace64's responsible gaming policies apply equally to all players, regardless of their account tier, deposit history, or game preference. Whether you enjoy live casino games, cricket betting on BPL and IPL matches, slots, or any other game on the platform, the same protections and tools are available to you at all times.
Fair Play Certified
All games on ace64 use certified Random Number Generators (RNGs), independently verified for fairness. Outcomes are never manipulated.
Loss Awareness Tools
Real-time session summaries and activity history let you see exactly how much you have wagered and won or lost during any period.
Account Privacy
Your account details and gaming history are private and protected. ace64 will never share your data with third-party marketing companies.
Reality Check Alerts
Set optional session reminders to receive a notification after a chosen period of continuous play, prompting you to review your session.
Age Restriction & Verification
ace64 enforces a rigorous Know Your Customer (KYC) verification process for all registered accounts in Bangladesh. Every player is required to submit a valid Bangladeshi National Identity Card (NID) — front and back — together with a selfie photograph, before withdrawals are enabled. The NID review confirms both the player's legal identity and their date of birth, ensuring that no individual under the age of 18 can access real-money play on the platform.
Deposits are permitted prior to full KYC completion in limited circumstances, but withdrawal of winnings is withheld until identity and age verification has been successfully completed. This approach ensures that the platform remains financially accessible while never allowing unverified players to benefit from real-money outcomes.
Protecting Young People
If you share a device with children or young people, we strongly recommend using device-level parental controls to prevent access to ace64.org. You should never share your ace64 username or password with anyone, and you should always log out of your account when your session ends. ace64 accepts no liability for unauthorised access where a registered player has failed to secure their login credentials.
If you become aware of an individual under the age of 18 who has obtained access to an ace64 account, please contact us immediately at [email protected] with the subject line "Underage Access Report". We will investigate and take appropriate action without delay.
KYC Documents Required
- Bangladeshi National ID Card — front & back
- Selfie holding the NID
- Proof of payment method ownership (e.g., bKash / Nagad screenshot)
- Documents must be clear, unedited, and in date
Verification Timeline
Standard KYC review is completed within 24–48 hours (Bangladesh Standard Time, UTC+6) of document submission. During high-volume periods such as BPL season or major promotions, review may take up to 72 hours. You will receive an email notification once your verification is approved.
Deposit & Wagering Limits
One of the most effective ways to keep gaming enjoyable is to set clear financial boundaries before you play. ace64 provides players with a full suite of deposit and wagering limit tools, accessible directly from the account settings panel. Setting limits costs nothing and takes effect immediately or after a short cooling-off period, depending on the type of limit being applied.
Limits can be set on a daily, weekly, or monthly basis. Once a limit is active, ace64's platform will automatically decline any deposit or wager that would cause you to exceed the threshold you have chosen. Reducing an existing limit takes effect immediately. Increasing a limit or removing a limit is subject to a mandatory 48-hour cooling-off period before the change comes into effect — this delay is intentional, giving you time to reconsider.
Types of Limits Available
| Limit Type | Description | Takes Effect | Reversal Period |
|---|---|---|---|
| Daily Deposit Limit | Maximum amount in ৳ you can deposit within any 24-hour rolling window | Immediately | 48 hours to increase |
| Weekly Deposit Limit | Maximum amount in ৳ you can deposit within any 7-day rolling window | Immediately | 48 hours to increase |
| Monthly Deposit Limit | Maximum amount in ৳ you can deposit within any 30-day rolling window | Immediately | 48 hours to increase |
| Session Wager Limit | Maximum total wager amount per single gaming session | Immediately | 48 hours to increase |
| Loss Limit | Maximum net loss allowed within a daily, weekly, or monthly period | Immediately | 48 hours to increase |
ace64 strongly encourages all players to set deposit limits as part of their initial account setup, before making their first deposit. Establishing limits while you are in a calm, considered mindset is the most effective way to ensure that your gaming remains within a budget you are comfortable with over the long term.
Budget Calculator
Before setting limits, consider your monthly disposable income — the amount left after rent, food, utilities, and savings. A common guideline is to allocate no more than 1–2% of disposable income to entertainment gambling. Use this as your starting point for a monthly deposit limit in ৳.
Never Chase Losses
Chasing losses — depositing more after a losing streak to try to recover funds — is one of the most common and harmful gambling behaviours. A loss limit combined with a cooling-off rule helps break this cycle before it begins. If you find yourself thinking about chasing losses, consider activating a time-out or contacting our support team.
Time-Out & Cooling-Off Period
Sometimes a short break from gaming is all that is needed to restore perspective and regain control. ace64's time-out feature allows any player to temporarily suspend their account for a defined period without the need to permanently close it. During a time-out, you will be unable to log in, make deposits, or place bets. Any pending withdrawals at the time of activation will be processed normally.
Time-out periods are available in the following durations: 24 hours, 48 hours, 7 days, 14 days, and 30 days. Once a time-out is activated, it cannot be cancelled or shortened for any reason — this non-reversibility is a core feature, not a limitation. It ensures that the break you request is the break you receive, without the possibility of impulsive reversal.
When a time-out period expires, your account is automatically reactivated and you may resume play. If at that point you feel that a longer break is needed, we encourage you to activate a further time-out or to consider the full self-exclusion programme described in the next section.
Session Time Reminders
In addition to account-level time-outs, ace64 offers session duration reminders. You can set a preferred session length — for example, 30 minutes or 1 hour — and the platform will display a clear on-screen notification when that time has elapsed. The notification prompts you to review your session and decide whether to continue or end your play. This feature is designed to prevent the kind of unintended extended sessions that can occur when players lose track of time during engaging gameplay.
TIME-OUT DURATIONS AVAILABLE
Important
Time-outs cannot be reversed or shortened once activated. If you need a longer break, consider self-exclusion. All time-out activations are recorded and cannot be disputed after the fact.
Self-Exclusion Programme
Self-exclusion is a formal commitment by a player to stop gambling on the ace64 platform for a defined extended period. It is the most powerful responsible gaming tool available on ace64 and is designed for players who feel that a short time-out is not sufficient and that a firm, extended break is needed. ace64 takes self-exclusion requests extremely seriously and processes them with the highest priority.
Self-exclusion periods on ace64 are available for 3 months, 6 months, 1 year, 3 years, and permanently (indefinite exclusion). During the exclusion period, your account will be fully suspended: you will not be able to log in, deposit, bet, or access any real-money feature of the platform. Any balance remaining in your account at the time of self-exclusion will be refunded to your verified payment method within 5 working days. Marketing communications from ace64 will be suppressed immediately upon self-exclusion activation.
How to Request Self-Exclusion
Email [email protected] with the subject line "Self-Exclusion Request". Include your registered username and your preferred exclusion duration (3 months, 6 months, 1 year, 3 years, or permanent).
Our team will verify your identity against the registered account details to ensure the request is genuine and that no third party is attempting to lock another person's account.
Self-exclusion is activated within 24 hours of a verified request (Bangladesh Standard Time, UTC+6). You will receive a confirmation email. Any remaining account balance will be refunded within 5 working days.
When an exclusion period expires, reinstatement is not automatic. You must contact support to request reactivation. A mandatory 7-day reflection period applies before any reactivation is processed, during which you are encouraged to consider whether resuming play is the right decision.
Exclusion Durations
- 3 months — short-term structured break
- 6 months — extended recovery period
- 1 year — significant long-term pause
- 3 years — serious long-term exclusion
- Permanent — irreversible lifetime exclusion
Need Immediate Help?
If you feel you are in crisis or need to stop gambling urgently, do not wait — contact our support team right now. We will process an emergency self-exclusion within hours of a verified request.
Email: [email protected]
Subject line: "Self-Exclusion Request" — Response within 24 hours (BST, UTC+6)
Recognising Problem Gambling
Problem gambling can affect anyone, regardless of income, background, or experience level. It often develops gradually, and many players do not recognise the signs until the behaviour has already caused significant harm. The following are common warning signs that gambling may have become a problem. If you recognise several of these patterns in yourself or someone you know, we encourage you to act promptly.
Player Protection Tools
ace64 provides a comprehensive set of in-platform tools designed to keep your gaming experience within healthy boundaries. All tools are available free of charge to every registered player and can be accessed at any time from your account settings panel. No prior approval is required to activate any of these features.
Deposit Limits
Set daily, weekly, or monthly caps on how much you can deposit. Reductions take effect instantly. Increases require a 48-hour cooling-off confirmation to prevent impulsive decisions.
Loss Limits
Define the maximum net loss you are willing to accept over a day, week, or month. When the limit is reached, your account is automatically restricted from further wagering until the period resets.
Session Time Limits
Set a maximum session duration. When the limit is reached, a prominent on-screen notification prompts you to end the session. You retain the choice to continue, but the prompt ensures it is a conscious decision.
Reality Check Reminders
Receive periodic pop-up notifications at intervals you choose (e.g., every 30 minutes) showing your net win/loss for the current session and the total time played, helping you stay informed throughout your session.
Time-Out Feature
Temporarily suspend your account for 24 hours, 48 hours, 7 days, 14 days, or 30 days. During a time-out your account is fully locked. Pending withdrawals are processed normally. Cannot be reversed once activated.
Self-Exclusion
Request a formal extended exclusion from the platform for 3 months, 6 months, 1 year, 3 years, or permanently. Marketing communications are suppressed. Remaining balances are refunded. Permanent exclusion is irreversible.
Activity History & Statements
Every player can download a full account activity statement covering any date range, showing all deposits, withdrawals, bets placed, and game results. Reviewing your statement regularly is one of the most effective ways to maintain an accurate picture of your gambling expenditure.
Access your statement from Account Settings > Activity History > Download Statement. Statements are provided in PDF format, compatible with all devices used by players across Bangladesh.
Account Verification Lock
Players who wish to prevent any changes to their account limits without additional verification can enable the Account Verification Lock. When active, any attempt to increase limits, disable tools, or request reactivation after a time-out will require re-verification of your identity via a one-time code sent to your registered phone number.
This feature is especially recommended for players who feel they may be tempted to relax their own limits during an active gaming session.
Getting Help & Support
If you believe that gambling has become a problem for you, or if someone close to you has expressed concern about your gambling behaviour, please do not wait to seek help. Problem gambling is a recognised condition and professional support is available. Taking the first step to ask for help is a sign of strength, not weakness — and the sooner you reach out, the more effective the support will be.
ace64's own support team is available around the clock and can assist you with activating any of the responsible gaming tools described on this page, processing a self-exclusion request, or simply providing a confidential conversation about your options. We are not counsellors, but we are trained to listen without judgement and to connect you with the right resources for your situation.
Contact ace64 Responsible Gaming Support
Email Support
For all responsible gaming enquiries, self-exclusion requests, limit setting assistance, and confidential discussions about your gambling behaviour, contact our dedicated responsible gaming team.
Email: [email protected]
Use subject line: "Responsible Gaming" — we prioritise all messages with this subject line and aim to respond within 12 hours (Bangladesh Standard Time, UTC+6).
General Guidance for Safer Gambling
- Set a strict gambling budget before you play and never exceed it, regardless of whether you are winning or losing.
- Treat gambling as a form of entertainment, not as a source of income or a way to solve financial problems.
- Never gamble when you are stressed, depressed, under the influence of alcohol, or making emotional decisions.
- Take regular breaks during gaming sessions and use ace64's session reminder feature to enforce them.
- Keep gambling separate from your responsibilities to family, work, and personal finances.
- If you have ever felt the need to lie about your gambling to family members, treat that as a serious warning sign.
- Review your account activity statement at least once a month to maintain an accurate record of your expenditure.
- Talk to someone you trust if you are concerned about your gambling — a friend, family member, or professional counsellor.
Safer Gambling Checklist
- I only gamble with money I can afford to lose
- I have set deposit limits on my account
- I take regular breaks during gaming sessions
- I never chase losses after a losing session
- I keep my gambling separate from family finances
- I review my account activity monthly
- I know how to activate a time-out if needed
Frequently Asked Questions
Have questions about deposit limits, self-exclusion, or account verification? Our FAQ page covers the most common responsible gaming queries in detail.
View FAQTerms & Conditions
Our full Terms & Conditions set out the rules governing all gaming activity on ace64, including the conditions under which responsible gaming tools apply and how account closures are handled.
Read TermsPlay Safely with ace64
Our responsible gaming tools are always available, always free, and always there when you need them. Explore the platform with confidence — and remember, if you ever need a break, we make it easy.